Research Chemical Use Only — All products sold on this website are intended strictly for in vitro laboratory research and analytical purposes. They must not be administered to humans or animals under any circumstances. All content provided on this site is for educational purposes only. Products should only be handled by licensed, qualified professionals in a controlled research setting. These products are not drugs, foods, or cosmetics, and must not be misbranded, mislabeled, or misused in violation of applicable laws.

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Refund & Return Policy

Last updated: July 1, 2026

At Axis Peptides, we stand behind the quality of our research products. If you are not completely satisfied with your purchase, we are here to help.

1. Satisfaction Guarantee

We are committed to providing the highest-quality research peptides. If a product does not meet the specifications listed on its Certificate of Analysis (COA), we will provide a full refund or replacement at no additional cost.

2. Eligibility for Returns

We accept returns under the following conditions:

  • Items must be unopened and in their original, sealed packaging.
  • Return requests must be submitted within 30 days of the delivery date.
  • Items must be undamaged and in resalable condition.
  • A valid order number and proof of purchase must be provided.

3. Non-Returnable Items

Due to the nature of our products and to maintain the integrity of research materials, we cannot accept returns on:

  • Opened or unsealed products
  • Products that have been tampered with or altered
  • Products that have not been stored according to our recommended storage guidelines
  • Custom or special-order items
  • Products purchased more than 30 days ago

4. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our customer support team at support email with your order number and reason for the return.
  2. Our team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and return shipping instructions.
  3. Ship the item(s) back to us in their original packaging using a trackable shipping method. Return shipping costs are the responsibility of the buyer unless the return is due to an error on our part or a defective product.

5. Refund Processing

Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 5-10 business days.
  • Original shipping charges are non-refundable unless the return is due to a shipping error or defective product.
  • Please note that your bank or credit card company may take additional time to post the refund to your account.

6. Order Cancellations

Orders may be cancelled for a full refund if the cancellation request is received before the order has shipped. Once an order has been shipped, it cannot be cancelled and must follow the standard return process outlined above.

To cancel an order, please contact us immediately at support email with your order number.

7. Exchanges

We do not offer direct exchanges. If you would like a different product, please initiate a return for the original item and place a new order.

8. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 48 hours of delivery with:

  • Your order number
  • Photos of the damaged or defective item
  • A description of the issue

We will arrange for a replacement or full refund at no additional cost to you, including return shipping.

9. Contact Us

If you have any questions about our refund and return policy, please contact us:

  • Email: support email